At Little Curly, we offer a variety of payment options to make your shopping experience as easy and hassle-free as possible. Currently, we accept all major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we offer payment through PayPal, Apple Pay, and Google Pay. We do not accept cash on delivery or personal checks at this time. Rest assured that all information provided during the checkout process is kept secure and confidential. If you have any questions or concerns about payment options, please don't hesitate to reach out to our customer service team for assistance.

Little Curly®, we strive to provide our customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Returns: If you are not happy with your order, you may return it within 30 days of the original purchase date for a full refund. The item must be unused and in its original packaging. Please note that shipping costs will not be refunded and that you will be responsible for the return shipping charges. Refunds: Once we receive your return, we will inspect the item and process your refund within 3-5 business days. The refund will be credited to your original payment method. Exchanges: Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible. If you have any questions about our return and refund policy, please don't hesitate to contact us - info@littlecurly.com. We are always here to help.

VAT is included in the product price. If you require a VAT receipt, please get in touch by emailing hello@littlecurly.com.

At Little Curly, we take great care in packaging our products to ensure they arrive at your doorstep in perfect condition. Our packaging is made from high-quality materials that are both eco-friendly and recyclable. Depending on the product, we use a variety of packaging methods, such as boxes, envelopes, and bubble wrap. We also use biodegradable packing peanuts and paper fillers to protect your items during shipping. Rest assured that your order will be packaged with care and delivered to you in the best possible condition.

If your order hasn’t arrived, don’t worry. Here are a few things you can do: 1. Check your shipping confirmation email: When you place an order with Little Curly®, we send you a shipping confirmation email with a tracking number. You can use this number to track your package and see where it is. 2. Wait a few more days: Sometimes packages can take a little longer to arrive than expected. Shipping carriers can experience delays due to weather, holidays, or other unforeseen circumstances. If it’s been a few days since your expected delivery date, give it a little more time. 3. Contact customer support: If your package still hasn’t arrived after a few days, or if you have any questions about your order, please contact our customer support team. We’re always happy to help you track down your package and make sure you receive your order as soon as possible. At Little Curly, we strive to provide the best possible customer service. If you have any questions or concerns about your order, please don’t hesitate to reach out to us. We’re here to help

Yes! At Little Curly, we are proud to supply schools around the world with our high-quality products. We understand that schools and groups often have specific needs and budgets, which is why we offer special pricing for bulk orders. If you are interested in purchasing Little Curly products for your school or group, please get in touch with us at hello@littlecurly.com to inquire about pricing and other available options. We would be happy to assist you in finding the best products at the best prices for your educational needs. Thank you for considering Little Curly for your school or group's needs.

We are thrilled to now offer our product ranges on a wholesale basis. If you have a shop and are interested in stocking our products please do visit our wholesale website at https://www.littlecurly.com/wholesale Or if you have any specific enquiries or requests please email Mia at wholesale@littlecurly.com

At Little Curly®, we take your privacy seriously and are committed to protecting your personal information. Here are some frequently asked questions about our privacy policy: Q: What personal information do you collect from customers? A: We collect personal information such as your name, email address, phone number, and shipping address when you place an order with us. We also collect information about your browsing behavior on our website through cookies and similar technologies. Q: How do you use my personal information? A: We use your personal information to process your orders, communicate with you about your orders, and improve your shopping experience on our website. We may also use your information to send you marketing emails and promotions, but only if you have opted-in to receive them. Q: Is my personal information secure with Little Curly? A: Yes, we take the security of your personal information very seriously. We use industry-standard encryption and security protocols to protect your information from unauthorized access, disclosure, alteration, or destruction. Q: Will you share my personal information with third parties? A: We will not share your personal information with third parties except in the limited circumstances necessary to process your orders (such as with shipping carriers) or as required by law. Q: How can I access or update my personal information? A: You can access and update your personal information by logging into your account on our website or by contacting our customer service team. If you have any additional questions about our privacy policy, please don't hesitate to contact us.

At Little Curly, we use cookies to enhance your browsing experience and improve our website's functionality. Cookies are small text files that are stored on your device by your web browser when you visit our website. They allow us to remember your preferences, analyze website traffic, and personalize your user experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or are deleted. We do not use cookies to collect personally identifiable information about you, and we do not share your data with third parties. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. If you prefer not to accept cookies, you can adjust your browser settings to disable them. However, please note that this may affect your ability to access certain parts of our website or use certain features. If you have any questions or concerns about our Cookie Policy, please contact us at info@littlecurly.com.

If you haven't found the answer to what you are looking for please drop us an email at hello@littlecurly.com and we will get back to you as soon as possible (normally within 24-48 hours, Monday to Friday).

We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order. If your country isn't showing in the list, sadly, we cannot ship to this location. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to. We are unable to offer to ship to a country on a one-off basis, or change territories by request.

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.

Most orders are printed within 48-72 hours of when they are placed. Our factory operating hours are Monday-Friday and so orders can take a little longer if they fall over a weekend. Any dispatch and delivery time projections provided by us are estimates only, and may be affected by public, bank or international holidays, or delays outside of our control. The turnaround time on an order depends on where your order is being sent to and the delivery option selected in the checkout form when placing your order. Options range from standard shipping, to expedited and tracked worldwide delivery. You can find all of the shipping information in our Delivery FAQs and when you reach the checkout form and select the shipping service which suits you. Once you've placed your order, you should receive an email confirmation including an estimated delivery date for your order. When your order has been completed, where you have purchased tracked delivery, tracking information will be provided in your Dispatch email.

The cost of shipping depends on where an order is being sent to and how fast you want your order to arrive. If you need your order sooner for a specific time or event, we recommend placing your order with an upgraded shipping method and contact us : info@littlecurly.com All of the shipping information can be found in the cart when placing an order.

No, SORRY! once an order has been placed it’s given its own unique order number and place in the fulfilment queue. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders. This includes orders placed across different stores - Our Clothing range is ship from Teemill UK (our production factory) and others are in our own studio.

You can choose tracking or standard shipping at check out. For EU/ International orders placed with standard shipping, detailed tracking is not available once your order leaves the UK.

When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location. Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.

We hope you love your order, but understand there may be times when you need to return items to us. Just email us your order ID and tell us the reason to see if your order is eligible to be returned. We will do our best! Return Policy : For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased.

You should allow up to 14 working days for your returns to arrive back to our factory, but we process your requests the same day they arrive. If you navigate through the FAQs to the section marked Other, there is a tracking system which will allow you to monitor whether your order has arrived back with us. This is the same system we use, so if the data shows your order hasn't arrived with us yet, we won't be able to provide more information. If you have waited more than 14 working days and the tracking system doesn't show your returns have arrived, please use the contact form to get in touch with our support team and make sure to confirm the following; Your original order number Your online returns shipping label Your proof of postage

If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form. To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There’s a question marked ‘How do I return my order?’. Fill in the drop down menus for all of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us. If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory. Package them up, pop them in the post and we'll process your return/ exchange request as soon as they arrive back to our factory. If you would like to send a gift item back without the purchaser knowing, please use the contact form to get in touch with our support team and we can offer more help.

We process returns/exchanges the same day they arrive back with us. Exchange orders are automatically added to the factory queue and fulfilled and dispatched as normal. Refunds are usually appear within 48 hours, but can take 5-10 working days to appear on your statements.

Yes you can, but please note, if you return individual items from a bundle, you break the special offer of that bundle. Products bought as part of bundle deals if returned separately, will result in the full price being charged for other items kept from the bundle. Your refund will be adjusted accordingly.